Terms And Conditions

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer. All prices on this web site are correct at time of publishing errors and omissions exempt. SPARKS reserves the right to change prices at anytime without notice. Please be aware that delivery charges are non-refundable.

Purchasing From Us

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for any other purposes. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

Delivery Schedule

We aim to deliver goods to you within 5 working days but we cannot give an exact delivery date. Delivery times vary according to seasons and as such from time to time delivery times may be extended.

Signing For Goods

You should inspect the goods as soon as you receive them for defects or damage before you sign, however this is not always possible and it is strongly advisable to cross out the words "Received in good condition" and writing "DAMAGED", before you sign. Unfortunately no other wording is accepted by our carriers and we will be unable to support any claims for damages unless the goods have been signed for in this way. If you do not sign for the goods yourself please inform anyone who may sign on your behalf about this information. By signing for the goods in "Good Condition" you will be accepting the goods without damages.

Back Orders

If the item you have ordered is not in stock, we will automatically put it on back order for you. We will always contact you with the option of an alterative item or to cancel your order.

Guarantee

All bicycles are covered by the manufacturers warranty. However, full guarantee information is provided with each cycle and you are urged to read and understand the terms. If you undertake any unauthorised repair work to your cycle, you may invalidate your guarantee.

Privacy Policy

SPARKS does not disclose buyers information to third parties. Information is collected through the ordering process, or through e-mail enquires. Information gathered is not used for unsolicited mailing, either land mail or electronic.

Assembly & Testing

Bicycles are supplied with a limited selection of tools that may not facilitate complete assembly. In addition to the tools provided you may need to obtain an adjustable spanner and set of metric allen keys etc. Minor adjustment of gears and brakes may be required. To ensure safe operation of your bicycle, an inspection by a qualified cycle mechanic should be carried out prior to riding.

Refund Policy

Firstly, you must notify within 7 days of receipt of the goods if you intend to return/cancel all or part of your order. 1) Cancellation. if you wish to cancel your order you may do so within 7 days, you will be responsible for returning the goods to us in an un-used condition and in the original packaging. Damage incurred through the use of incorrect packaging will be charged at cost. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost. Canceling an order may also result in a re-stocking fee of up to 10% of the order value. 2) Where incorrect, damaged or faulty goods have been supplied, these will be repaired/replaced at no charge to you, or a refund offered. It is your responsibility for returning the goods to us or if requested we can collect the goods from you at your cost. Subject to goods being in original packaging and un-used in any way. Before any refunds are issued all returned goods will be inspected and fully tested by our returns department to confirm that they are faulty. In both cases refunds will be processed within 30 days of proper receipt of any returned item. Your statutory rights are not affected.

Complaints Handling

SPARKS tries to respond to all complaints within five working days. Please contact in the first instance via email. info@sparksbicycles.co.uk

None of the above terms and conditions affect your statutory rights as a consumer.

This web site is operated by SPARKS and is not connected with any of the manufacturers listed on this website in anyway. Specification may change at anytime without notice. All prices correct at time of publishing E&OE. Subject to availability.

All trademarks are acknowledged.

SPARKS 5 Bank Buildings, London, NW10 4LT